Carlyn Galerie FAQ

Below are some of our more common questions. If you still need help feel free to call Carlyn Galerie at (214) 368-2828, or contact us here.

The charge depends on the size, the weight and destination. You will see what the shipping charge is once you proceed with your order.

All payments go through PayPal

This depends on the item.  If we have the item in stock, it will be 2-3 days. If we need to order the piece directly through the artist, it can take anywhere from a couple of days to a couple of weeks.  We will let you know what the shipping time frame is once your order is placed.

We take your security very seriously. Your payment is protected through PayPal security.  Please refer to their security information. We do not share any of your personal information with anyone except for your shipping information with the artist if needed.

Once your order is placed, you should received a confirmation.  We will receive the order on our end and will let you know what the shipping time frame is depending on if we have the item in stock or not. 

You should receive a confirmation email with a receipt of your purchase.

If you are not satisfied with your purchase, you are welcome to return it for a full refund. We will email you a return shipping label for the purchase.