Return and Exchange Policy

Returns for Refund

Returns from website purchases are available for up to 14 days from the date we shipped the item. An authorization is required on all returns and may be obtained by calling or emailing the Galerie. Returns received without prior authorization will not be accepted. You must repack the item carefully in the same manner in which it was mailed and pay to have it insured and shipped back to us. Shipping and handling charges are not refunded.

Exchanges for Online Credit or Store Credit

Exchanges must be made within sixty days from the date the item(s) was shipped. Authorization is required for all exchanges and may be obtained by calling or emailing the Galerie. Exchanges received without prior authorization will not be accepted. You must repack the item carefully in the same manner in which it was sent. Exchanged items must of course be in original undamaged condition. The customer is responsible for insurance and return shipping charges. Sale items, custom and special orders may not be returned or exchanged.

Clients or gift recipients who return items will receive website and store credit which can be used at the Galerie or online. There is three year time limit on its use.